Refund policy

Refund & Return Policy

Last updated: December 13, 2025

Thank you for shopping with The LLuminAyre Candle Co. We want you to love your purchase, but if something isn’t right, we’re here to make it right.

Returns

We offer a 30-day return policy. You have 30 calendar days from the date you receive your item to request a return.

To be eligible for a return:

  • Your item must be in the same condition as when you received it.
  • Items must be unworn, unused, with all original tags attached, and in their original packaging.
  • Proof of purchase (receipt or order confirmation) is required.

To initiate a return, please contact us at support@thelluminayre.com. Returns requested without prior approval will not be accepted. Once your return is approved, we will provide a prepaid return shipping label along with detailed instructions.

Please send returns to:

The LLuminAyre Candle Co.
957 Ava Lynn Lane
Lawrencevill, GA 30045

Exceptions / Non-Returnable Items

The following items are non-returnable:

  • Perishable goods (e.g., food, flowers)
  • Custom or personalized items
  • Personal care products (e.g., beauty, skincare)
  • Hazardous materials, flammable liquids, or gases
  • Gift cards or items purchased on sale or clearance

If you have questions about a specific product’s eligibility for return, please contact us before purchasing.

Damaged or Incorrect Orders

Please inspect your order upon receipt. If your item is defective, damaged during shipping, or you received the wrong product, notify us immediately at support@thelluminayre.com with photos and order details. We will work promptly to resolve the issue by providing a replacement or refund.

Exchanges

We do not offer direct exchanges. To exchange an item, please return the original item per the return policy and place a separate order for the desired product.

Refunds

After we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 10 business days.

Please note that your bank or credit card company may take additional time to post the refund to your account.

If you have not received your refund within 15 business days of approval, please contact us at support@thelluminayre.com.

Contact Us

For any questions or concerns regarding returns, refunds, or exchanges, please reach out to us:

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