Shipping policy

 

Shipping Policy

Last updated: December 13, 2025

Thank you for shopping with The LLuminAyre Candle Co. LLC. We’re committed to delivering your products quickly, safely, and efficiently. Below you’ll find details about our shipping practices, timelines, and policies.

Order Processing

All orders are processed within 3–5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive a notification when your order has shipped.

Note: During peak periods, such as holidays or major sales events, processing times may be extended. We will keep you informed of any delays.

Shipping Rates & Estimates

Shipping charges for your order will be calculated and displayed at checkout.

We offer standard and expedited shipping options via USPS, UPS, or other major carriers. Shipping costs vary based on your delivery location and package weight.

Currently, we only ship within the United States. For international shipping inquiries, please contact us at support@thelluminayre.com.

Delivery Issues

Once your package has shipped, we are not responsible for delays caused by the carrier, incorrect shipping addresses provided by the customer, or packages marked as delivered but missing.

If your package is marked as delivered but you have not received it, please:

  • Double-check your shipping address for accuracy.
  • Check around your property and with neighbors.
  • Contact the carrier directly for assistance.
  • If you still cannot locate your package, contact us at support@thelluminayre.com. We will assist with investigating the issue.

Returns & Exchanges

Please refer to our Refund & Return Policy for detailed information on returns, exchanges, and claims for damaged items.

Contact Us

For any questions about our shipping policies or your order status, please contact us:

We are dedicated to ensuring your experience is smooth and your package arrives safely. ✨